Nemu Shop > Store FAQ
Nemu Shop FAQ
Frequently Asked Questions - Nemu*Shop
Welcome to the nemu*nemu official shop on the web! We hope to answer some frequently asked questions as best we can below. If you have any other questions for us, be sure to contact us at info...at.. nemu-nemu.com!
In-Stock & Pre-Order Information
- What does "pre-order" mean?
- How long will it take for a pre-order to be filled?
- How come mine doesn't look the same as this person's?
Shipping & Payment Information
- I live in the US. How much is shipping?
- I live outside the US. How much is shipping?
- I live on Oahu. Can I pick the stuff up from you?
- Do you have a retail shop somewhere?
- Do you charge sales tax?
- I don't have a PayPal account. Do you accept other methods of payment?
- How long will it take to process and ship my order?
Returns & Exchanges Information
Item Sizing & Fit Information
- What brands do you use for your shirts?
- What is the difference between the women's cut and unisex cut?
- Do you have larger sizes than XL?
- How are the shirts printed?
- How should I care for my shirt?
Miscellaneous Questions
What does "pre-order" mean?
Given that some of our merchandise is hand-crafted from scratch and it can be difficult to make large quantities at any given time. So instead of stock-piling items, we will create those items as they are ordered. If we have extra in stock, we will ship them out immediately in those orders!
Bring me up to the top?How long will it take for a pre-order to be filled
They can take as short as a day to a couple days, depending on our current workload. We do try for a 3-day turn around time, but we will inform you if an item is taking a little longer than expected to craft.
Bring me up to the top?How come mine doesn't look the same as this person's?
As mentioned, some items are hand-crafted from scratch and this does leave room for difference in the look and feel. We try our best to be as consistent as we can, but please be aware that such things do happen. If you are wary of this, please refrain from purchasing these items as we do not do exchanges or returns.
Bring me up to the top?I live in the US. How much is shipping?
For folks within the U.S., our preferred shipping is through USPS. We try to be as fair as we can with the shipping costs, charging per total of merchandise purchased. If you would like to add on services or expedited/priority shipping, please e-mail us. We will be more than happy to accommodate you!
Bring me up to the top?I live outside the US. How much is shipping?
For international folk, we ask that you e-mail us for an invoice. We will have to calculate your shipping on an individual basis.
Bring me up to the top?I live on Oahu. Can I pick the stuff up from you?
The long and short of it is no. We are busy people and as much as we'd like to accommodate folks, we do not have time to do deliveries or pick ups. However, some wonderful local shops carry a small selection of our goods! Please do local business a small favor and check them out!
Bring me up to the top?Do you have a retail shop somewhere?
No. We're just web-based for now. We are planning to hit conventions locally and on the mainland in coming months, so keep updated by reading our blog and signing up for notifications! (Boxes are on most pages of our site!) You are certain to be first on our list to know!
Bring me up to the top?Do you charge sales tax?
If you live in Hawaii, unfortunately - Yes. However, find us at conventions and we will waive the sales tax!
Bring me up to the top?I don't have a PayPal account. Do you accept other methods of payment?
Well, we prefer PayPal, as it's an easier way to pay and receive payment online. However, PayPal does have an option to purchase goods with a credit card.
If you don't have either a credit card, bank account, or PayPal account, we can accept personal checks and postal/bank money orders. However, please note that we will hold your order until the checks or M.O.s clear, which can take up to a week. Send an e-mail to info...at...nemu-nemu.com for more information!
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How long will it take to process and ship my order?
Depending on the availability of the items ordered (in-stock items versus pre-order goods), processing of an order and mailing can be done in as early as a day to about a week. We will notify you of the status of your order, should anything slow down the shipping process. We make runs to the post office 2-3 times a week.
Bring me up to the top?Do you accept exchanges or returns?
No. Unless your case or situation is special, then please contact us via e-mail and we will work with you on the problem~
Bring me up to the top?What brands do you use for your shirts?
Kitsy is super picky when it comes to shirt fits and shirt quality. Not only should they be comfortable, but they should also be durable and fit well! Therefore we selected a few of our favorite brands: Bella brand shirts for women and Hanes Authentic Tagless T-shirts as our colored unisex choice. Our white shirts are Gildan, a comparable cut and feel to Hanes.
Our Bella shirts are a Ladies Crew Neck T-shirt made from super soft baby jersey knit. They are 100% cotton, 5.0oz. These shirts are a Kitsy favorite! They are soft and stretchy!
Our Hanes Authentic Tagless shirts are a standard crew-neck. They are 100% cotton, 6.1oz. Even more so, they are tagless, so there is no scratchy tag to irritate the neckline! They are very much KS approved!
Our Gildan Ultra Cotton white shirts are 100% cotton, 6.1oz.
Bring me up to the top?What is the difference between the women's cut and unisex cut?
To be brief,the women's cut is much shorter and "fitted" than the unisex (which is often referred to as a men's cut) style. Please note that the women's cut is not a "baby-t" or a fitted shirt. They liken much more to a boy's cut shirt and early teen-aged children can easily fit into our smaller women's cut shirts. They are stretchy, although if in doubt, please e-mail us with any questions or concerns!
For the record, Kitsy is about 5'5 with a slender build but has broad(er) shoulders - a small women's cut shirt will fit nicely, but a medium gives a little more room in the shoulder and waist.
Click on the images to pop open a window for a better view!
Do you have shirts larger than XL?
Unfortunately, no - we have a very limited stock of shirts available through our shirt distributor and as the demand is low, we have difficulty making small print runs. However, please send us an e-mail to info...at...nemu-nemu.com if you are interested - if we make a second run of a specific shirt, we might be able to accommodate you!
Also note that our women's shirts only run from small to large.
Bring me up to the top?How are the shirts printed?
They are silk-screened locally!
Bring me up to the top?How should I care for my shirt?
To preserve the design on your shirt, we suggest you wash the shirt inside out in a cool/delicate cycle. Kitsy prefers to hang her shirts to dry, but a low tumble dry setting should also be okay.
Bring me up to the top?Augh! I missed out an a shirt design! Will they ever come back in stock?
Depending on the demand, we will make additional runs of out-of-stock designs. However, we cannot promise that all colors will be restocked! Be sure to e-mail us if you are interested in a particular design! We will certainly notify you when they are back in stock!
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